What should I do if the 4S shop does not repair well? ——Hot topics and solutions on the Internet in the past 10 days
Recently, the issue of the quality of maintenance services in 4S stores has once again become the focus of heated discussions on the Internet. Many car owners reported that after their vehicles were repaired at 4S stores, they had problems such as secondary breakdowns, unreasonable charges, or poor service attitudes. This article will combine hot topics and real cases across the Internet in the past 10 days to provide you with structured solutions.
1. Statistics of hot topics related to automobile maintenance in the past 10 days across the entire network
| Ranking | hot topics | Number of discussions (10,000) | Main complaint content |
|---|---|---|---|
| 1 | Abnormal engine noise after repair at 4S shop | 28.5 | Maintenance skills are not up to par |
| 2 | Sky-high maintenance fees exposed | 19.2 | Fee items are not transparent |
| 3 | 4S store refuses to provide repair list | 15.7 | Violating consumers’ right to know |
| 4 | New car first insurance is compulsory | 12.3 | Bundle sales |
| 5 | Shifting the blame when vehicle problems arise after repairs | 10.8 | Poor after-sales service |
2. Common problems and countermeasures for 4S shop maintenance
1. Maintenance quality is not up to standard
Typical symptoms: The same or new problems appear within a short period of time after repair. Solution:
• Maintain maintenance work orders and evidence of faults
• Require free repair according to the "Motor Vehicle Maintenance Management Regulations"
• Apply for third-party testing when necessary
2. Unreasonable charges
Typical manifestations: falsely reporting projects and raising unit prices. Countermeasures:
• Request a detailed list of repair items and spare parts prices
• Compare the maintenance labor hours and fees published by the manufacturer
• Report to the local price department (keep the charging voucher)
3. Irregular service process
Typical manifestations: Not signing a maintenance contract and not giving a checklist. Rights protection:
• Claim rights based on the "Measures for the Implementation and Management of Disclosure of Automobile Maintenance Technical Information"
• A written contract must be signed before repairs are made
• Ask for complete maintenance records when picking up your vehicle
3. Rights protection path guide
| Rights protection methods | Specific operations | Effect evaluation | aging |
|---|---|---|---|
| 4S store internal complaints | Find a service manager/general manager | Quickly solve simple problems | 1-3 days |
| 400 complaints from manufacturers | Call the brand customer service hotline | Applying pressure is effective | 3-7 days |
| Consumers Association Complaint | 12315 hotline/website | The mediation success rate is about 65% | 15-30 days |
| media exposure | Social Media/Auto Forum | There is great pressure from public opinion | immediate |
| legal action | Prepare repair evidence for prosecution | final solution | 3-6 months |
4. 5 Suggestions for Preventing Maintenance Disputes
1. Choose a qualified maintenance company (check the hanging "Motor Vehicle Maintenance Business License")
2. Confirm fault diagnosis results and maintenance plan before repair
3. It is required to use original accessories (you can scan the QR code of the accessory for verification)
4. Full tracking of the maintenance process (most 4S stores provide monitoring and viewing)
5. Inspect the car in detail and test drive it when picking up the car
5. References to the latest successful rights protection cases
In 2023, a car owner experienced oil leakage after replacing the gearbox at a 4S store. He successfully defended his rights through the following steps:
① Take oil spill video and notarize it
② Entrust a third-party testing agency to issue a report
③ Complain to the Maintenance Management Office of the local Transportation Bureau
④ Finally received the full maintenance fee + 20,000 yuan in compensation
When encountering maintenance problems in 4S stores, you don’t have to swallow your anger. Only by rationally using legal weapons and rights protection channels can you effectively protect your own rights and interests. It is recommended that car owners pay more attention to regulations such as the "Motor Vehicle Maintenance Management Regulations", keep maintenance records and payment vouchers, and prepare evidence for possible disputes.
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